24 Hour Emergency Service
Thank you for your interest in our
company, we look forward to exceeding your expectations. As you
may already know we are a family owned and operated company that values
your repeat business.
Each and every one of our dedicated
employees has a different job, however each employee has a common mission
- to serve you and your family.
Our fuel delivery drivers are experienced
and committed to providing you with the highest quality service.
Our delivery drivers care about you and your family. You may see
some of our drivers bring in the newspaper or trash out for your mother.
This is true customer service that goes beyond duty.
Our trained and continuously educated
service technicians are fluent in the newest technological advances
in fuel oil and gas. Each and every service technician strives
to make sure that you are more than impressed at the end of you service
call, tune-up, install or emergency. It is the mission of making
sure that you are safe and comfortable that keeps these guys going.
From pumping 3 feet of water out of your sisters basement because she’s
scared and can’t do it herself, to installing that new boiler in your
basement - each technician goes above and beyond.
It has been raining for the last week and people’s
basements are flooding. This customer called us because she had
no heat. Upon arrival we found almost 3 feet of water in her basement
that badly damaged her boiler and personal belongings. This customer,
scared, crying and not knowing what to do was comforted by our very
own James Gionfriddo. James quickly setup a pump to extract the
water from her basement. Once the water was gone James quickly
proceeded to get the boiler online. Heat was now restored and
the customer was calm. Power Fuels did not abandon her at this
point, we made sure we dispatched a water and mold mitigation company
to restore her basement. It was the knowledge and expertise in
a tight situation that saved this customer her home and her dignity.
Our delivery driver thought it was going to be
a routine delivery at a customer in Bristol. When he pulled up
to the customer’s home she was trying to take out the trash.
Weak and frail, he quickly ran over and took out the customer’s trash
and told her that she can leave it by the door on a delivery day and
that we would take care of it. Each and every delivery to this
customer’s home we now make it a little easier for her.
customer was desperate to switch her propane provider because the company
she was using was taking advantage of her. It was the expertise
of our office managers that allowed her to switch and have her new tanks
installed. A service technician was quickly dispatched to see
what kind of equipment she had and what we needed to proceed.
It was the forward thinking office staff that made sure that we had
propane tanks in stock that allowed for a same day installation.
Our vast company resources allow us to be prepared for any situation
with parts and equipment in stock for our regular customers.
It is this dedication to customer service
and a feeling of pride in what we do that makes our employees the ethical
and compassionate individuals that they are - it’s what we have
for breakfast. Whether you have been a customer for 30 years or
3, 4 days or a week, we treat everyone with compassion and respect.
It is this type of service that you can’t put a price on and it is
what discount providers just cannot do. Discount dealers are looking
for the maximum amount of deliveries to occur in a day, we look to maximize
our time with our customers and listen to their concerns.
|How Do They Compare?||Power Fuels||Discounter|
|Continuing Education for all Technicians||Yes||No, what technicians?|
|24 Emergency Service||Yes||No, they are asleep.|
|Heating System Sales, Service & Installation||Yes||No, they only deliver fuel.|
|A/C System, Sales, Service & Installation||Yes||No, they only deliver fuel.|
|Annual Tune-up & Inspection||Yes||No, they don’t have service.|
|Service Agreements||Yes||No, they don’t have service.|
|The TankSure Program||Yes||No, they insure nothing.|
|Automatic Delivery||Yes||No, they don’t have the technology.|
|Heating Oil, Propane, Diesel & Pellets||Yes||No, they only deliver oil and cannot meet your multi-fuel needs.|
|Storage Facilities||Yes||No, in the truck?|
|Full-time Delivery Fleet||Yes||No, they own 1 truck, how could they?|
|Budget Plans||Yes||No, they only take cash.|
|Credit Terms Available||Yes||No, they don’t have the resources.|
|Price Protection||Yes||No, they don’t have the resources.|
Read more testimonials
“Thank you for servicing my boiler/furnace. You are a company that values its customers, especially those like me that have been with you for years. Thanks again.”
–Gilman Dube Sr.
Have you had one yet?
It's important to keep your system running in top condition. It saves money, consumes less fuel, avoids costly repairs and helps the environment.
Call our Service Department today, and see how we can help! Simple cost effective upgrades or new replacements, we can assist you. Free estimates, free inspections, it's the bottom line.